Communify Solutions — Privacy Policy

Effective Date: September 1, 2026

This Privacy Policy describes how Communify Solutions (the "Platform," "Service," or "Software") collects, uses, and protects information. "Company," "we," "us," or "our" refers to the operator of the Platform. The Platform is a business-management application used by independent trade and service businesses (each an "Organization") to manage contacts, jobs, communications, advertising, and related operations — each Organization's data is isolated from every other Organization's.

1. Information We Collect

For each Organization, the Platform collects and stores:

• Customer and contact information (name, phone, email, address, job details) entered directly, scanned from business cards, or synced from connected services such as QuickBooks Online;
• Business records related to jobs, pipeline stage, communications, and service history; and
• Account information for the individual(s) authorized to access that Organization on the Platform (via Clerk, our authentication provider).

2. Connected Services

An Organization may separately authorize the Platform to connect to third-party services on its own behalf, including QuickBooks Online (Intuit), Google Ads, Google Search Console, Google Business Profile, Meta/Facebook advertising and Lead Ads, and Microsoft 365 email. When connected, the Platform retrieves only the data needed to provide the relevant feature:

• QuickBooks Online — customer contact records, estimates, invoices, line items, payments, payment applications, credit memos, and refunds, used to provide customer-linked operational and financial views; QuickBooks Online remains the connected Organization's accounting system of record.
• Google Ads — read access to the connected ad account's campaign, spend, and performance data, and account identifiers needed to display that data and (where the Organization enables it) upload offline conversions back to Google Ads for jobs that originated from an ad click.
• Google Search Console — read-only access to the connected property's search performance data (queries, rankings, click-through data) and site health/audit information, used to display search visibility to the Organization.
• Google Business Profile — the connected location's account/location identifiers, and, where the Organization enables it, its incoming customer reviews and the ability to publish Business Profile posts and reply to reviews on the Organization's behalf.

Access tokens for all of these connections are encrypted at rest. An Organization may disconnect any of these services at any time from its Connected Apps page; this stops further data syncing, though previously synced records remain in the Platform unless separately deleted. Data obtained through Google APIs is used solely to provide the Organization-facing features described above — it is never used to serve advertising, never sold, and never shared except as needed to provide those features (e.g., with Anthropic to draft an AI reply suggestion the Organization chooses to send). Our access to and use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

3. How We Use Information

Information collected through the Platform is used to:

• operate the Platform's features for each Organization (scheduling, quoting, service tracking);
• let an Organization communicate with its own customers and business contacts (e.g., email campaigns, service follow-ups); and
• maintain accurate business and customer records on each Organization's behalf.

We do not sell, rent, or share this information with third parties for their own marketing purposes.

4. Third-Party Services

The Platform relies on the following third-party services to operate, each of which processes data under its own terms and privacy policy: Clerk (authentication), Railway (hosting and database), Stripe (payments), Twilio (phone calls and SMS), Deepgram (call transcription), Anthropic (AI-assisted drafting, analysis, and business-card/image processing), Resend (email delivery), Cloudflare (photo/file storage), Intuit QuickBooks Online (customer record sync), and Google (Ads, Search Console, and Business Profile APIs) — the QuickBooks and Google connections only where an Organization separately connects them, as described in Section 2.

5. Data Security

We use reasonable administrative and technical safeguards to protect information stored in the Platform, including encrypted storage of third-party access tokens and access restricted to authorized users of each Organization. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

Information is retained for as long as needed to operate the Platform for the Organization it belongs to, or as required by law. An Organization may request deletion of specific records by contacting us using the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

8. Contact

Questions about this Privacy Policy may be directed to support@communifysolutions.com.